{"id":4324,"date":"2025-08-08T11:59:39","date_gmt":"2025-08-08T09:59:39","guid":{"rendered":"https:\/\/www.didatticagenzialighieri.it\/ufaq\/com-es-gestiona-lacollida-dels-pacients-i-la-gestio-de-les-cites\/"},"modified":"2025-10-17T18:18:23","modified_gmt":"2025-10-17T16:18:23","slug":"com-es-gestiona-lacollida-dels-pacients-i-la-gestio-de-les-cites","status":"publish","type":"ufaq","link":"https:\/\/www.didatticagenzialighieri.it\/ca\/ufaq\/com-es-gestiona-lacollida-dels-pacients-i-la-gestio-de-les-cites\/","title":{"rendered":"Com es gestiona l&#8217;acollida dels pacients i la gesti\u00f3 de les cites?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/ca\/wp-json\/wp\/v2\/ufaq\/4324' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4324-RxlEuJE01V' data-post_id='4324'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCom es gestiona l&#8217;acollida dels pacients i la gesti\u00f3 de les cites?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>L&#8217;acollida dels pacients i la gesti\u00f3 de les cites s\u00f3n dues de les responsabilitats principals de la secret\u00e0ria de consulta m\u00e8dica, fonamentals per garantir un servei eficient i una experi\u00e8ncia positiva per a qui es dirigeix a la infraestructura sanit\u00e0ria.<\/p>\n\n<p><strong>Acollida dels pacients<\/strong><br \/>A la seva arribada, els pacients han de ser rebuts amb cortesia, atenci\u00f3 i professionalitat. La secret\u00e0ria \u00e9s el primer punt de contacte, per tant, \u00e9s important transmetre disponibilitat i crear un ambient tranquil\u00b7litzador. Aix\u00f2 inclou:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>rebre amb una salutaci\u00f3 i un somriure;<\/li>\n\n\n\n<li>verificar la cita o registrar la pres\u00e8ncia;<\/li>\n\n\n\n<li>recollir o actualitzar les dades personals i sanit\u00e0ries necess\u00e0ries;<\/li>\n\n\n\n<li>proporcionar indicacions sobre el temps d&#8217;espera i els procediments a seguir;<\/li>\n\n\n\n<li>oferir suport a qui t\u00e9 dificultats (per exemple, persones grans o amb discapacitat).<\/li>\n<\/ul>\n\n<p>La capacitat d&#8217;escolta, la paci\u00e8ncia i la discreci\u00f3 s\u00f3n fonamentals per gestionar de la millor manera tamb\u00e9 situacions delicades o de malestar per part dels pacients.<\/p>\n\n<p><strong>Gesti\u00f3 de les cites<\/strong><br \/>La gesti\u00f3 de l&#8217;agenda requereix precisi\u00f3, m\u00e8tode i capacitats organitzatives. Cada cita ha de ser registrada correctament en els sistemes inform\u00e0tics, tenint en compte: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>horaris disponibles i especialitzacions dels metges;<\/li>\n\n\n\n<li>temps t\u00e8cnics de les visites o dels ex\u00e0mens;<\/li>\n\n\n\n<li>eventuals urg\u00e8ncies, cancel\u00b7lacions o canvis;<\/li>\n\n\n\n<li>comunicaci\u00f3 efica\u00e7 amb els pacients per a confirmacions o recordatoris.<\/li>\n<\/ul>\n\n<p>Sovint s&#8217;utilitza un programari de gesti\u00f3 que permet planificar de manera ordenada l&#8217;activitat di\u00e0ria de la consulta, evitant superposicions o malentesos. A m\u00e9s, \u00e9s important saber gestionar les sol\u00b7licituds telef\u00f2niques i les presencials amb la mateixa atenci\u00f3, proporcionant informaci\u00f3 clara i actualitzada. <\/p>\n\n<p>En resum, una bona acollida i una gesti\u00f3 organitzada de les cites contribueixen de manera decisiva al funcionament de la consulta m\u00e8dica, millorant l&#8217;efici\u00e8ncia del servei i la satisfacci\u00f3 dels pacients.<\/p>\n\n<p>Tant l&#8217;acollida dels pacients com la gesti\u00f3 de les cites s\u00f3n temes aprofundits en el <a href=\"https:\/\/www.didatticagenzialighieri.it\/ca\/curs-de-secretaria-de-consulta-medica\/\">curs de formaci\u00f3 per a secret\u00e0ria de consulta m\u00e8dica<\/a>. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Com es gestiona l&#8217;acollida dels pacients i la gesti\u00f3 de les cites? L&#8217;acollida dels pacients i la gesti\u00f3 de les cites s\u00f3n dues de les responsabilitats principals de la secret\u00e0ria de consulta m\u00e8dica, fonamentals per garantir un servei eficient i una experi\u00e8ncia positiva per a qui es dirigeix a la infraestructura sanit\u00e0ria. Acollida dels&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"ufaq-category":[48],"ufaq-tag":[],"class_list":["post-4324","ufaq","type-ufaq","status-publish","hentry","ufaq-category-diventare-segretaria-studio-medico-wv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Com es gestiona l&#039;acollida dels pacients i la gesti\u00f3 de les cites? - Agenzia Formativa Dante Alighieri<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com es gestiona l&#039;acollida dels pacients i la gesti\u00f3 de les cites? - Agenzia Formativa Dante Alighieri\" \/>\n<meta property=\"og:description\" content=\"A Com es gestiona l&#8217;acollida dels pacients i la gesti\u00f3 de les cites? 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